Terms and Conditions

Welcome to EQ K9 Training!

These terms and conditions outline the rules and regulations for the use of Extra Quality K9 Training's Website, located at https://www.eqk9training.com/.

By accessing this website we assume you accept these terms and conditions. Do not continue to use EQ K9 Training if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, following and subject to, prevailing law of United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to same.


Cancellation and amendments 

EQ K9 TRAINING reserves the right to amend all its sessions such as changing the date and canceling for any reason with previous notice through text or email. If the client register and pay for any training package and decides/feels/thinks the training they received was enough and no longer wish to continue with the package, all the sessions they had will be calculated as a single session and the client will be charged £100 per session.



Training sessions may be recorded for monitoring, advertising, and training purposes.

Data protection

We are registered with the ICO ( Information Commissioner’s Office ) for GDPR, please visit the ICO website for further information.

Congestion Zone ( Central London ):

If you live in the congestion charge zone, the rate will apply if you live in the congestion charge zone, you will be invoiced separately for the congestion rate.



We employ the use of cookies. By accessing EQ K9 Training, you agreed to use cookies in agreement with the Extra Quality K9 Training's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, Extra Quality K9 Training and/or its licensors own the intellectual property rights for all material on EQ K9 Training. All intellectual property rights are reserved. You may access this from EQ K9 Training for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from EQ K9 Training

  • Sell, rent, or sub-license material from EQ K9 Training

  • Reproduce, duplicate or copy material from EQ K9 Training

  • Redistribute content from EQ K9 Training

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Extra Quality K9 Training does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Extra Quality K9 Training, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Extra Quality K9 Training shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Extra Quality K9 Training reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

  • The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

  • The Comments do not contain any defamatory, libellous, offensive, indecent, or otherwise unlawful material which is an invasion of privacy

  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Extra Quality K9 Training a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;

  • Search engines;

  • News organizations;

  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

  • System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;

  • dot.com community sites;

  • associations or other groups representing charities;

  • online directory distributors;

  • internet portals;

  • accounting, law, and consulting firms; and

  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Extra Quality K9 Training, and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Extra Quality K9 Training. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or

  • By use of the uniform resource locator being linked to; or

  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Extra Quality K9 Training's logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Terms of sale

Payments, Cancellation Policy and refunds

If the client chooses the bank transfer method for payment in the registration form, payment has to be made before or at the first session date. if the client chooses the cash payment, the client has to pay the full amount at the first session. any delay leads to canceling the remaining sessions and the client has 30 days to make the payment, if the client decides to not make the payment we will be taking legal action. we may send the client several email reminders for the payment before canceling the package.

Cancellations made 1 day or more in advance of the [Appointment/Service/Event] date will receive a 100% refund. Cancellations made within 24 hours will not receive a refund.
If you cancel without any notice on the day of appointment/service/event you will be charged the full amount for the session and the rest of your money will be refunded (depends on remaining sessions).

No refund will be made unless agreed between the trainer and the client. no refund will be made after the session. you are entitled to a refund only if we are not able to train your dog or meet your requirements, when you make payment by PayPal please confirm that you received the service, we may send you an email for approval.

If you register with us through phone/E-mail/WhatsApp or other third parties you agreed to our terms and conditions by sending back our registration form, you will need to pay for the package you have chosen by cash or bank transfer in full before or on the first session, unless you cancel 1 day prior to your chosen date. 

EQ K9 Training will not accept any responsibility for your booking if the booking hasn’t been paid for. your booking will be canceled if you don't pay in full 1 day prior to your booking.

Group classes

EQ K9 Training reserves the right to amend the group classes at any time for any reason, no money will be refunded after the group classes start, so if you would like to opt out of the classes you must notify the Trainer before the first session.

EQ K9 Training may change the places or the times for any week, therefore participants will be notified by email.

you are only eligible for a refund if you opt-out before the starting date of the class you registered for.


Pay in 3 installments or pay in 30 days


What is Pay in 3?

  • Pay in 3 allows you to spread the cost of your purchase over 3 equal payments. The payment for each installment will automatically be collected from the debit or credit card entered at checkout. Your first installment will be collected when your order is confirmed and installments 2 and 3 are scheduled 30 and 60 days later, respectively.

What is Pay in 30 days?

  • Klarna gives you the chance to try before you buy. Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk.

Am I eligible for Klarna?

  • To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.

What do you need to provide when making a purchase using Klarna?

  • You will need to provide your mobile phone number, email address, current billing address and a debit or credit card. The mobile number is required in case Klarna needs to reach you regarding payment. Klarna will send all other communications to you via your email address. It is important that you provide your correct details at checkout, otherwise, you will not receive your payment schedule and any updated order information.

  • Payment information is processed securely by Klarna. No card details are transferred to or held by EQ K9 Training. All transactions take place via connections secured with the latest industry standard security protocols.

  • In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;

  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • limit any of our or your liabilities in any way that is not permitted under applicable law; or

  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

all the payments and booking have to be through the website unless otherwise agreed between the company and the client.

if the client wants to pay by cash they have to pay the full amount on or before the first session.