PRIVACY POLICY
This privacy policy was created on 10 November 2022.
This privacy policy applies between you, the User of this Website, and EQ K9 Training, the owner and provider of this
Website. EQ K9 Training takes the privacy of your information very seriously. This privacy policy applies to our use of any
and all Data collected by us or provided by you in relation to your use of the Website.
This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: www.eqk9training.com/terms_and_conditions.
Please read this privacy policy carefully.
Definitions and interpretation
1. In this privacy policy, the following definitions are used:
Data
collectively all information that you submit to EQ K9 Training via the Website. This definition
incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies
a small text file placed on your computer by this Website when you visit certain parts of the Website and
/or when you use certain features of the Website. Details of the cookies used by this Website are set out
in the clause below (Cookies);
Data Protection Laws
any applicable law relating to the processing of personal Data, including but not limited to the GDPR,
Protection and any national implementing and supplementary laws, regulations and secondary legislation;
GDPR
the UK General Data Protection Regulation;
EQ K9 Training, We or us
EQ K9 Training of 5 Welham Manor, North Mymms, Hertfordshire, AL9 7EL;
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UK and EU Cookie Law
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the
Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy
and Electronic Communications (EC Directive) (Amendment) Regulations 2018;
User or you
any third party that accesses the Website and is not either (i) employed by EQ K9 Training and acting
in the course of their employment or (ii) engaged as a consultant or otherwise providing services to EQ
K9 Training and accessing the Website in connection with the provision of such services; and
Website
the website that you are currently using, www.eqk9training.com, and any sub-domains of this site
unless expressly excluded by their own terms and conditions.
2. In this privacy policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of
this privacy policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. "including" is understood to mean "including without limitation";
e. reference to any statutory provision includes any modification or amendment of it;
f. the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy
3. This privacy policy applies only to the actions of EQ K9 Training and Users with respect to this Website. It does not
extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide
to social media websites.
4. For purposes of the applicable Data Protection Laws, EQ K9 Training is the "data controller". This means that EQ K9
Training determines the purposes for which, and the manner in which, your Data is processed.
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Data collected
5. We may collect the following Data, which includes personal Data, from you:
a. full name;
b. contact Information such as email addresses and telephone numbers, adress including post code:
c. IP address (automatically collected);
d. web browser type and version (automatically collected);
e. operating system (automatically collected);
f. Dog's name
g. Dog's Age
h. Dog's Microchip number
i. Dog's gender;
j. in each case, in accordance with this privacy policy.
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How we collect Data
6. We collect Data in the following ways:
a. data is given to us by you; and
b. data is collected automatically.
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Data that is given to us by you
7. EQ K9 Training will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. when you register with us and set up an account to receive our products/services;
c. when you enter a competition or promotion through a social media channel;
d. when you make payments to us, through this Website or otherwise;
e. when you elect to receive marketing communications from us;
f. when you use our services;
in each case, in accordance with this privacy policy.
Data that is collected automatically
8.To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make
improvements to Website content and navigation, and includes your IP address, the date, times and frequency with
which you access the Website and the way you use and interact with its content.
b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more
information about cookies, and how we use them on the Website, see the section below, headed "Cookies".
Our use of Data
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible
service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
b. improvement of our products / services;
c. transmission by email of marketing materials that may be of interest to you;
d. contact for market research purposes which may be done using email, telephone, fax or mail. Such information
may be used to customise or update the Website;
in each case, in accordance with this privacy policy.
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are
not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights"
below).
11. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for
example, you contact us to ask us for more details about a particular product/service, and we are marketing similar
products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive
and affirmative action when consenting by, for example, checking a tick box that we'll provide.
c. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To
find out how to withdraw your consent, see the section headed "Your rights" below.
12. When you register with us and set up an account to receive our services, the legal basis for this processing is the
performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
13. We may use your Data to show you EQ K9 Training adverts and other content on other websites. If you do not want us
to use your data to show you EQ K9 Training adverts and other content on other websites, please turn off the relevant
cookies (please refer to the section headed "Cookies" below).
Who we share Data with
14. We may share your Data with the following groups of people for the following reasons:
a. our employees, agents and/or professional advisors - to be able to contact and provide our services to our
customers and clients, ;
b. relevant authorities - in the event of an emergency and to facilitate the detection of crime;
in each case, in accordance with this privacy policy.
Keeping Data secure
15. We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you.
b. we store your Data on secure servers.
16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any
misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail
address: info@eqk9training.com.
17. If you want detailed information from Get Safe Online on how to protect your information and your computers and
devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get
Safe Online is supported by HM Government and leading businesses.
Data retention
18. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the
period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
19. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your rights
20. You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we
modify, update or delete such information. If we provide you with access to the information we hold about you,
we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally
permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which
we can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
21. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data
(where consent is our legal basis for processing your Data), please contact us via this e-mail address:
22. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able
to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's
Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
23. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes
during the period for which we hold it.
Links to other websites
24. This Website may, from time to time, provide links to other websites. We have no control over such websites and are
not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You
are advised to read the privacy policy or statement of other websites prior to using them.
Changes of business ownership and control
25. EQ K9 Training may, from time to time, expand or reduce our business and this may involve the sale and/or the
transfer of control of all or part of EQ K9 Training. Data provided by Users will, where it is relevant to any part of our
business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the
terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
26. We may also disclose Data to a prospective purchaser of our business or any part of it.
27. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Cookies
28. This Website may place and access certain Cookies on your computer. EQ K9 Training uses Cookies to improve
your experience of using the Website and to improve our range of products and services. EQ K9 Training has
carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
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29. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
30. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your
consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling EQ K9 Training to
provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however
certain features of the Website may not function fully or as intended.
31. This Website may place the following Cookies:
Type of Cookie
Strictly necessary cookies
Purpose
These are cookies that are required for the operation of
our website. They include, for example, cookies that
enable you to log into secure areas of our website, use a
shopping cart or make use of e-billing services.
Analytical/performance cookies
Functionality cookies
They allow us to recognise and count the number of
visitors and to see how visitors move around our website
when they are using it. This helps us to improve the way
our website works, for example, by ensuring that users
are finding what they are looking for easily.
These are used to recognise you when you return to our
website. This enables us to personalise our content for
you, greet you by name and remember your preferences
(for example, your choice of language or region). By
using the Website, you agree to our placement of
functionality cookie.
Targeting cookies
These cookies record your visit to our website, the pages
you have visited and the links you have followed. We
will use this information to make our website and the
advertising displayed on it more relevant to your
interests. We may also share this information with third
parties for this purpose.
32. You can find a list of Cookies that we use in the Cookies Schedule.
33. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept
Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch
off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly
and efficiently.
34. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the
Website more quickly and efficiently including, but not limited to, personalisation settings.
35. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance
provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
36. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will
also find details on how to delete cookies from your computer.
General
37. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights
under this privacy policy where we reasonably believe your rights will not be affected.
38. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid,
illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the
validity and enforceability of the other provisions of this privacy policy will not be affected.
39. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a
waiver of that, or any other, right or remedy.
40. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising
under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy
41. EQ K9 Training reserves the right to change this privacy policy as we may deem necessary from time to time or as
may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted
the terms of the privacy policy on your first use of the Website following the alterations.
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Nothing in this agreement and nothing in our statements to you will be construed as a promise or guarantee about the outcome of your matter. We make no such promises or guarantees. Our comments about the outcome of your matter are expressions of opinion only.
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You may contact EQ K9 Training by email at info@eqk9training.com.
Cookies
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we
have missed a cookie or there is any discrepancy, please let us know.
Strictly necessary
We use the following strictly necessary cookies:
Description
Purpose
small pieces of data stored on our site visitor's
browser, they are typically used to keep track of
the settings users have selected and actions they
have taken on a site
to provide a great experience for our visitors and customers, to identify
your registered members (users who registered to our site), to monitor
and analyze the performance, operation and effectiveness of our website
Functionality
We use the following functionality cookies:
Description
Purpose
Analytical/performance
We use the following analytical/performance cookies:
Description
Purpose
Targeting
We use the following targeting cookies:
Description
Purpose